Terms of Service

1. Who We Are and What This Agreement Covers

Drevva ("Drevva", "we", "us", "our") operates a mobile marketplace application and related services (the "Service") that connect car owners ("Customers") with independent, third-party mechanics, fillers, vulcanisers, and other roadside/automotive service providers ("Mechanics", "Merchants", or "Service Providers") in Nigeria.

These Terms of Service ("Terms") are a binding legal agreement between you and Drevva. By creating an account, browsing, or using any part of the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you use the Service as a Mechanic/Merchant, the sections below addressed to "Mechanics" or "Merchants" apply to you in addition to the general sections. If you use the Service as a Customer, the sections addressed to "Customers" apply to you in addition to the general sections.

2. Drevva Is a Marketplace, Not a Repair Provider

Drevva does not employ Mechanics and does not itself perform vehicle repairs, diagnostics, towing, fuel delivery, tyre service, or any other automotive service. Mechanics who register on Drevva are independent, self-employed third parties who use the Service to find and communicate with Customers. Drevva is not a party to the repair or service transaction between a Customer and a Mechanic — our role is to facilitate discovery, dispatch, communication, payment escrow, and dispute mediation between independent parties.

This means: the quality, safety, timeliness, and legality of any repair or service is the responsibility of the Mechanic who performs it, not Drevva. See Section 12 (Disclaimers and Limitation of Liability) for how this affects your rights.

3. Eligibility

You must be at least 18 years old and capable of forming a legally binding contract under the laws of the Federal Republic of Nigeria to use the Service. By creating an account, you confirm that you meet these requirements and that all information you provide is accurate, current, and complete.

Mechanics additionally confirm that they hold, or will obtain, any license, permit, insurance, or registration required by Nigerian law to lawfully perform the automotive services they offer through the Service. Drevva does not verify professional licensing beyond the identity and workshop checks described in Section 7 — holding yourself out as licensed or qualified when you are not is a violation of these Terms and may expose you to legal liability independent of Drevva.

4. Your Account

You may create an account using an email address and password, a Google account, or a Nigerian mobile phone number verified by one-time passcode (OTP). You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately at support@drevva.com if you suspect unauthorized access.

One account per person. Creating multiple accounts to receive promotional credit, circumvent a suspension, or manipulate dispatch, ratings, or referral mechanics is a violation of these Terms and grounds for termination of all associated accounts and forfeiture of any associated wallet balance obtained through the violation.

If you sign up with an email and password, you must verify that email address. If you do not verify it within 7 days, your account and any associated data are automatically deleted and you will need to sign up again. This does not apply if you sign up or sign in with Google, or if you sign up with a phone number.

5. Customer Terms — Requesting a Service

When you request a Mechanic through the Service, Drevva calculates a flat call-out fee (currently ₦5,000 for a dispatch within 10 kilometres of your location) and deducts it from your Drevva wallet balance at the time you submit the request. This amount is held in escrow (see Section 9) — it is not paid to a Mechanic until the conditions in Section 9 are met.

You must maintain a sufficient wallet balance to cover the call-out fee before requesting a Mechanic. Wallet top-ups are processed through our payment partner (see Section 10).

Drevva attempts to dispatch your request to the nearest available, dispatch-eligible Mechanic. If a Mechanic does not respond, the request is automatically re-dispatched to the next nearest available Mechanic. If no Mechanic accepts your request within approximately 20 minutes, the request is automatically cancelled and the full call-out fee is refunded to your wallet.

You may cancel a request yourself, with a full refund, at any point before a Mechanic has confirmed arrival at your location. Once a Mechanic has arrived and that arrival has been verified, cancellation is handled through the dispute process in Section 11 rather than a simple refund, because the Mechanic has already travelled to you.

6. Customer Terms — Confirming Completion and Ratings

After a Mechanic marks that they have arrived at your location (verified by their device's GPS location), you should confirm arrival in the app once the Mechanic is actually present. Confirming arrival releases the held call-out fee to the Mechanic (minus Drevva's platform fee — see Section 10).

If you do not confirm arrival, the fee is automatically released to the Mechanic 3 hours after their arrival is verified, provided there is no open dispute. This automatic release exists so that a Mechanic who has genuinely shown up and done the work is not left unpaid indefinitely because a Customer forgot to open the app.

If something went wrong — the Mechanic never showed up despite marking arrival, performed the work poorly, or you were overcharged beyond the agreed call-out fee for reasonable additional parts/labour — raise a dispute (Section 11) before the 3-hour auto-release window closes, or as soon afterward as possible.

After a job is completed and paid, you may leave the Mechanic a rating (1 to 5 stars) and a written review of up to 500 characters. Reviews must be honest, based on your actual experience, and must not contain defamatory, harassing, or unlawful content. You may rate a given job once.

7. Mechanic Terms — Verification Tiers

Drevva uses a tiered verification system to control what a Mechanic can do on the Service:

• Red (default): a newly registered Mechanic who has not completed verification. A Red Mechanic is not dispatch-eligible and cannot receive jobs.

• Green: dispatch-eligible. Requires submitting your National Identification Number (NIN), a photograph of your workshop and its address, your years of experience, your service specialisations, the names and phone numbers of two professional references, and your bank payout details (bank name, account number, account name). Green-tier Mechanics also agree to Drevva's Code of Conduct (Section 8) before this tier is granted.

• Gold: an enhanced tier for top-performing, long-standing Mechanics, offering benefits such as priority dispatch. Gold is granted by Drevva rather than applied for, on criteria set by Drevva and communicated separately. This tier is not yet active.

Separately from Mechanic tiers, workshop locations shown on Drevva's map carry their own colour-coded status (red, yellow, or green) reflecting how far Drevva has confirmed that location. That status describes the workshop pin only and does not by itself make any Mechanic dispatch-eligible.

You confirm that all information and documents you submit for verification — including your NIN, references, and bank details — are accurate, current, and belong to you. Submitting false, stolen, or another person's identity or financial information is a serious violation of these Terms, may constitute fraud under Nigerian law, and will result in immediate account termination and, where appropriate, referral to law enforcement.

Drevva reviews Green applications manually, and verifies your NIN against Nigeria's national identity database through a licensed third-party identity verification provider. We may approve, reject, or request more information, and we may revoke a tier (including demoting a Green Mechanic back to Red, which removes dispatch eligibility) at our discretion if we later determine the application contained false information or the Mechanic violated these Terms or the Code of Conduct.

8. Mechanic Terms — Code of Conduct

Every Green-tier Mechanic agrees to the following Code of Conduct before receiving jobs, and continued adherence to it is a condition of remaining dispatch-eligible:

1. Honesty — you will provide accurate diagnoses and fair pricing to Customers at all times.

2. Professionalism — you will arrive on time, communicate clearly, and complete jobs to a high standard.

3. Safety — you will never compromise on safety; all repairs will meet the minimum safety standard.

4. Respect — you will treat every Customer with respect regardless of gender, age, or background.

5. Transparency — you will provide a clear breakdown of costs before starting any work.

You further agree that if a Customer disputes your work, you will let Drevva mediate the dispute and will accept the outcome of that mediation (Section 11), and that you will not charge prices significantly above Drevva's recommended rates without the Customer's prior agreement.

A pattern of Code of Conduct violations, substantiated Customer complaints, or a low average rating may result in demotion to a lower tier, temporary suspension, or permanent termination, at Drevva's discretion.

9. How Escrow Works

When a Customer requests a Mechanic, the call-out fee is deducted from the Customer's wallet immediately and held by Drevva in escrow — it is not yet the Mechanic's money and not yet refunded to the Customer. Escrowed funds are released in one of these ways:

• Customer confirms arrival — funds release to the Mechanic's wallet (minus Drevva's platform fee) immediately.

• Automatic release — if the Mechanic's arrival has been GPS-verified and the Customer does not confirm within 3 hours, and there is no open dispute, funds release automatically to the Mechanic.

• Automatic refund (no Mechanic found) — if no Mechanic accepts the request within approximately 20 minutes, the full amount refunds automatically to the Customer.

• Customer cancellation — before a Mechanic's arrival is verified, a Customer may cancel and receive a full refund.

• Dispute resolution — where a dispute is raised (Section 11), Drevva reviews the matter and directs the escrowed funds either to the Mechanic or back to the Customer based on that review.

Escrowed funds and wallet balances are not bank deposits, are not insured by any deposit insurance scheme, and do not earn interest. They represent a contractual right to have funds applied toward Drevva services or paid out according to these Terms — not a general-purpose store of value. Drevva reserves the right to change the escrow mechanics, timing windows, and fee structure described in this section with notice as described in Section 20.

10. Fees and Payments

The current call-out fee is a flat ₦5,000 for dispatch within 10 kilometres of the Customer's location. Of this amount, Drevva retains a 20% platform fee (₦1,000) and the remaining 80% (₦4,000) is paid to the Mechanic upon release of escrow. Drevva may change this fee structure, including introducing distance-based or emergency pricing, with notice.

Wallet top-ups and Mechanic payouts are intended to be processed through Paystack, a licensed Nigerian payment service provider. During closed testing and early beta, Drevva may enable a test-funding mode that credits a Customer's wallet without a real payment, strictly for the purpose of internal testing — this mode is disabled before public launch and is never available to the general public. Once live payment processing is enabled, top-ups and payouts are subject to Paystack's own terms of service in addition to these Terms.

Mechanic payouts require a valid Nigerian bank account submitted at Green-tier verification (Section 7). Drevva is not responsible for a payout sent to an incorrect account number that a Mechanic entered inaccurately, though our payment processor performs account-name verification where available to reduce this risk.

All amounts on the Service are in Nigerian Naira (₦) unless stated otherwise.

11. Disputes and Mediation

If something goes wrong with a job, either party may raise a dispute through the Service before or shortly after escrow would otherwise release. Raising a dispute freezes the escrowed funds until Drevva reviews the matter.

Drevva reviews the information available to us — job details, location data, in-app chat history, and each party's account of events — and makes a determination to either release the funds to the Mechanic or refund them to the Customer. Both parties agree that Drevva's determination on the disposition of escrowed funds is final and binding as between Drevva and that party, though it does not waive either party's independent legal rights against the other party outside of the escrowed amount (for example, a claim for damages beyond the call-out fee is a matter between Customer and Mechanic directly, not Drevva).

Drevva is not obligated to mediate disputes about the quality of workmanship beyond the disposition of the escrowed call-out fee. We encourage — but cannot compel — Mechanics and Customers to resolve workmanship disputes directly, and either party remains free to pursue any other legal remedy available to them under Nigerian law.

12. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY NIGERIAN LAW, DREVVA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Because Mechanics are independent third parties and not Drevva employees or agents (Section 2), Drevva is not liable for: the quality, safety, or legality of any repair or service performed by a Mechanic; damage to your vehicle arising from a Mechanic's work; a Mechanic's or Customer's conduct, including but not limited to harassment, theft, or personal injury; or any dispute between a Customer and a Mechanic beyond Drevva's escrow-disposition role described in Section 11.

To the maximum extent permitted by law, Drevva's total aggregate liability to you for any claim arising from your use of the Service is limited to the greater of (a) the amount of fees you paid to Drevva in the 3 months preceding the claim, or (b) ₦10,000. Nothing in these Terms limits liability that cannot be limited under Nigerian law, including liability for fraud or gross negligence by Drevva itself.

13. Prohibited Conduct

In addition to conduct described elsewhere in these Terms, you agree not to:

• Create fraudulent, duplicate, or automated ("bot") accounts, or use the Service to test, scrape, or abuse our systems.

• Circumvent the Service to arrange payment for a job directly with the other party outside the app, in order to avoid Drevva's platform fee, after being connected through Drevva.

• Submit false identity documents, a false NIN, false references, or false bank details.

• Harass, threaten, defraud, or discriminate against another user.

• Use the Service for any purpose that is illegal under the laws of Nigeria or any applicable jurisdiction.

• Reverse-engineer, decompile, or attempt to extract the source code of the app, or use an unofficial or modified build of the app to access Drevva's systems.

Violating this section may result in immediate suspension or termination of your account, forfeiture of wallet balance obtained through the violation, and, where appropriate, referral to law enforcement.

14. Third-Party Services

The Service relies on third-party providers to function, including Google Firebase and Google Cloud (hosting, authentication, database, storage, push notifications, and app-integrity verification), Google Maps Platform (maps, geocoding, and directions), Google Sign-In, Termii (SMS one-time passcodes), Prembly (identity/NIN verification), and Paystack (payment processing). Your use of features backed by these providers is also subject to their own terms and privacy practices. Drevva is not responsible for outages, errors, or data handling by these third parties beyond our obligations under our Privacy Policy.

15. Intellectual Property

The Drevva name, logo, app design, and all content and software that make up the Service (excluding user-submitted content like reviews, chat messages, and profile photos) are owned by Drevva or its licensors and are protected by Nigerian and international intellectual property law. You may not copy, modify, distribute, or create derivative works from the Service without our written permission.

By submitting a review, chat message, workshop photo, or other content to the Service, you grant Drevva a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content for the purpose of operating and promoting the Service (for example, showing a Mechanic's workshop photo on their profile, or displaying anonymised ratings).

16. Suspension and Termination

You may stop using the Service and request deletion of your account at any time by contacting support@drevva.com. Drevva may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms, the Code of Conduct, or applicable law, or to protect the safety or integrity of the Service.

If your account is terminated while a job is in progress or escrow is held, Drevva will resolve the outstanding escrow in accordance with Section 9 and 11 before finalising the termination.

Sections of these Terms that by their nature should survive termination — including Sections 12 (Disclaimers and Limitation of Liability), 15 (Intellectual Property), and 18 (Governing Law) — survive termination of your account.

17. Changes to These Terms

Drevva may update these Terms from time to time. If we make a material change, we will notify you in the app or by email before the change takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not agree to an update, you should stop using the Service and may request account deletion.

18. Governing Law and Disputes

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the Service that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of Nigeria.

19. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. Drevva's failure to enforce a provision is not a waiver of our right to do so later. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Drevva regarding the Service. Events beyond Drevva's reasonable control (including outages of third-party providers listed in Section 14, network or power failures, or government action) do not constitute a breach of these Terms.

20. Contact Us

Questions about these Terms can be sent to support@drevva.com.